Frequently Asked Questions (FAQs)

Answer:
Much the same as hotel rooms, serviced apartments are maintained and cleaned for you.  So you can rely on all the benefits of a comfortable and flexible ‘home from home’ environment whilst enjoying the convenience of regular hotel services.  Our property descriptions indicate which properties are serviced and detail the regularity of cleaning and linen changing.  Serviced apartments are generally within large blocks and our pictures depict an example of a property within a block.  Therefore, we cannot guarantee that the picture you see is of the room you will be allocated (again just like when booking hotel rooms and referring to brochure pictures).
 
Question:
What Are Private Apartments?
Answer:
Private apartments tend to be individually and uniquely furnished, generally with the character that gives a real English home experience.  They are very comfortable, provide a greater deal of privacy and tend to be less expensive than serviced apartments.  Maid service in these apartments is usually weekly, although more can usually be arranged and is subject to a charge payable locally.
 
Question:
How Far In Advance Do I Need To Book?
Answer:
Apartments are becoming increasingly popular over hotels and you are therefore advised to book as far ahead as possible.  Certainly one month in advance would be wise in peak periods such as June or July. 
 
Question:
What Can I Expect In My Apartment?
Answer:
All of our properties have televisions, telephones, refrigeration and cooking equipment.  Linen is provided for all beds (except infant cots) along with adequate towels.  Some apartments have satellite service, VCR and hi-fi but you are recommended to check the bullet point list of facilities on each property description page.  Apartments generally vary in layout.  Both studios and apartments have kitchens but smaller apartments and studios may have kitchenettes that are not the same size as full size kitchens.  Standard kitchen utensils such as plates, cups, glasses, cooking pans and cutlery are always provided.
 
Question:
Why Do I Need A Taxi or Meet and Greet Outside Office Hours?
Answer:
Not many properties have a reception or porter out of office hours but you will need keys to access your apartment.  We therefore have the uniform policy of insisting on a taxi or meet and greet service to enable you to receive your keys and be shown into your accommodation.  And don’t forget, if you choose to have a taxi it is probably just what you need after a journey and you will have the peace of mind of knowing that the driver knows where he/she is taking you.  Our taxi drivers are in constant contact with our office team and are there to look after you when you arrive.
 
Question:
Do I Pay Money To London Vacation Apartments?
Answer:
Yes, you do and we organise financial arrangements with the apartment owners separately.  We are agents for these owners. 
 
Question:
What Is VAT?
Answer:
VAT is a UK method of taxation whish stands for Value Added Tax.  It is a tax applied to most goods and services at point of sale.  Our rates include this tax at the standard rate of 17.5% and are applied where applicable (e.g. some of our apartments do not attract VAT).
 
Question:
What Credit Card Details Do I Need To Supply?
Answer:
We require the card number, security code, expiry date, type and full name and billing address of the credit card holder.  We will ensure we have these from you when we undertake the credit card authorisation process.
 
Question:
Is It Safe To Supply My Credit Card Details?
Answer:
Our booking form section is ‘secure’ meaning all of the information you supply is encrypted between your browser and our server.
 
Question:
When Will My Credit Card Be Charged?
Answer:
We will take a £200 deposit on the day that you submit your credit card authorisation form to confirm your booking.  We will take the balance 6 weeks before your arrival.  On the day of your arrival we will take a £200 security deposit which will be refunded 4 weeks after your departure less appropriate telephone or damages charges as outlined within our terms and conditions.
  
Question:
How Do I Cancel My Booking?
Answer:
You must send us an e-mail or submit your cancellation in writing.  If the cancellation is more than 6 weeks before your arrival then you will lose your deposit.  If within 6 weeks of arrival then you will lose the full amount unless we are able to achieve a re-sale.